Great customer service!

I was looking for a used Jeep Renegade. I had had great experience with Westover Jeep in Christchurch a year before, bought a Cherokee from them but 60miles away from where I live. I decided to go into the Reading Jeep dealer first. After looking at all the stock (on my own and in the rain, having been ignored by the staff) I went back into the showroom, the salesman ignored me until another couple came in then briefly asked me what I wanted, I told him I wanted a second hand Renegade and I wanted to go through the price list and mileage (bearing in mind I had just looked at the stock and not all of it was priced). He told me to go look at the website then turned to the couple; I left in disgust.

I decided to go to TH White in Swindon. Totally different experience. I was met by a receptionist who took me directly to a salesman. We discussed what I wanted, he showed me the list (mileage, price etc), organized a test drive, we negotiated, 3 days later I picked up my Renegade!

Stephen Ferguson

It is lovely to drive, very smooth the gear change is hardly noticeable, the lane deviation is great down the lanes on the school run, and the heated steering wheel has been fantastic this week.  There are a lot of great features.  

M . Belcher - Alfa Romeo Swindon

Dear Peter James

I recently had the pleasure of updating my older Jeep Grand Cherokee with a pre-used replacement from Jeep Swindon. As a long standing customer, (well known to your technical and service staff!), I would just like to thank Jeep Swindon and in particular the Sales controller Paul Campbell, for the professional, friendly and informative way I was dealt with during the sales and hand-over process. A mention here also for the valeting guys who did a splendid job preparing the car.

It is not often these days customers are pleasantly surprised by ‘good old fashioned service’, but like the approach I take with my own covered car transport service, hopefully it eventually gets noticed by those who appreciate it.

Thanks once again, and I look forward to dealing with Jeep Swindon in the future.

Kind regards

Nick Cornwell-Menzies

Just a quick note to say thanks for your parts department going the extra mile yesterday.
We had been supplied the wrong parts for a vehicle in bits stuck on a ramp and Simon delivered the part to us over in Newbury at late notice getting us out of trouble.
Once again many thanks.

Ben Fisher, A and T motors

Thank you for taking the trouble to email me.
I must say that the whole buying process through TH White was an absolute pleasure - so efficient! Dale, who looked after Alison, was fantastic and really helpful.
Best wishes

Shaun Bradshaw

Mr Fergus has just called to thank us for all of our help today-He said that he knows that he’s been a pain in the past and there have been a few issues, but today went smoothly and he’s really pleased with the service he’s had today and wanted to make everyone aware so I’m passing his comments on.

Mr Fergus

Mr. and Mrs. Palmer collected their car yesterday from service and Mrs Palmer wanted to personally thank Sally on reception for looking after her whilst she was here waiting for her husband to collect her. They would like to thank the team at T H WHITE for such an excellent customer service.

Mr. and Mrs. Palmer

At the beginning of March I had purchase a new Jeep Renegade Night Eagle from your dealership, based in Swindon. 

I had originally queried information on the Renegade at my local Jeep dealership in Cardiff.  However, I found the sales representative, at Cardiff, very unprofessional and unhelpful in his response. 

After the dissatisfaction received from the Cardiff branch it nearly put me off purchasing a new vehicle

In result I decided I would not purchase a vehicle from the Cardiff dealership and decided to call the next nearest Jeep dealership - based in Swindon. 

From my initial phone call I had spoken with Emma Mcardle, straight away I was very much more impressed with the level of professionalism. Emma was very welcoming and helpful in response to my questions. In addition, Emma proved confident and knowledgeable regarding the different models/ prices you were able to offer. 

I would have to apologize for the delay on writing this email, as I have been tied up with work. However, Emma's hard work did not go unnoticed - I am very grateful for her assistance and manner throughout the whole purchase process. 

I hope you take this email as a good customer satisfactory and praise your employee's for the hard work.

Kind Regards


Ben Oram - Swindon

"Hi Paul

I am really pleased with the car. It is a great runaround for work and the boot gets the weekly shop in it too!! Thank you again for all your help with the purchase your service was first class:)

Kind regards"

Carol Ayres

"Just purchased a Giulietta from T H White in Swindon. Excellent service from Jason - polite, friendly and knowledgeable. Knew the Alfa brand well and did a great job selling it. A credit to your brand.

Kind Regards"

Tony Parr

"Hi Rod,

Thanks for your phone call this morning. This was just one more example of your commitment to customer care which in our experience from other retailers is a rare but pleasing attribute. You have looked after us, answered our questions perfectly, given us space to discuss privately without overlooking and not pressured us at all. We only came in originally to look at the cars but ended up buying one from yourself. The whole buying process was like a well oiled machine being an easy and pleasant experience from our perspective. I cannot say any of this about my very recent experience of buying a Volkswagen Tiguan from a VW main dealer in Maidenhead, possibly one of the worst I have had in my life, so it was very pleasing for us to be able to have our confidence restored by yourself. Please thank Craig for us also as he did an excellent job of the handover in your absence. Hopefully you will pass this on to your manager so that he is aware of what an excellent team he has.

Many thanks"

Dennis & Gill Pearce

Y"ep…far better than the Patriot (but it should be) had an issue with the Sat Nav, which was replaced under warranty. The customer service from you guys is excellent, especially Mark at the Service Desk, but (as you know from my experience) Jeep have a long way to go on product and their own service level. You never know (when I grow up) I could be driving the Grand Cherokee.

Kind Regards
Steve Bell"

Steve Bell